I had the privilege (sarcasm here) of being an employee at different companies and organizations throughout my career. I became my own boss in 2005 – what a great decision! The leap into entrepreneurship was due to many reasons but mostly because I needed to escape the varying bosses that had me feeling everything from Read the full article…
The Six Game Changing Conversations
A colleague and friend of mine from England wrote about some great strategies to help team conversations. Enjoy and be sure to look up more of his work! Pam The glue that holds a winning leadership team together is not some undefined ethereal force that only appears once or twice in a lifetime. It is the Read the full article…
The Best Way to be Competitive: “Fantabulous” Customer Service
In a recent personal experience, I was witness to the services provided in a USA hospital. Albeit a stressful and unplanned visit for my family member, the care and service received at the hospital was impressive. I write this article not as a personal story but from the perspective of a consultant who helps companies Read the full article…
Are Your Staff Consistent and Clear with Customer Service?
As a consultant, trainer and speaker I travel extensively and spend many hours in airports and airplanes. My husband and I also travel a lot to find sun, warmth and golf. Recently we became the proud parents of a white, fluffy puppy – a 4.5 lb Maltese who has a great temperament, personality and high Read the full article…
First Impressions: What kind of business language do you speak? Surprisingly, it may have nothing to do with words.
In the business world, whether it is a sole proprietorship or a large company that employs many, first impressions speak volumes. One might think that your opening words or comments are the first impression, but it starts long before you open your mouth. First impressions start when there is distance between you and your customers, Read the full article…
Time Management: Is The Clock the Only Measure?
As an educator of professional development, essential business practices and professionalism, I always profess the importance of effectively managing three aspects – time, tasks and teams. This last fall, I had an experience that provided some big education. I learned that how we measure time can be as effective as how we manage it. Here Read the full article…
Supervisors Should Be Great . . . Should They Be A Friend?
In the work place, people are primarily there to “get the job done”. Whatever the task, the department or the role . . . employees are there to complete their duties as assigned in a timely and efficient manner. In order to incorporate a reporting structure and differentiate responsibilities, the majority of workplaces implement a Read the full article…
How much should companies spend on employee training?
Let me give you some figures for comparison: If company ABC earns 7 million/year and spends $50K for training, this company is sending the message that the value of their employees is not even 1% of revenues. If company XYZ profited $500K last year and spent $3K for employee training, this company is investing less Read the full article…
When is the best time for change?
Change is usually put off until it just can’t be avoided any longer. There is a tendency to let things get as bad as they could possibly get before feeling forced to implement different strategies. I would like to give you a few symptoms evident in people and the workplace that might be warning signs Read the full article…
Pushing the Limits of Change
I will never profess to be well versed with technology and the future is not looking much different. Until now, I’ve gotten away with learning enough to get by and contracting out the majority and in depth difficult pieces. Does this work – absolutely! Will this continue to work in the future – not for Read the full article…