Manage the Division in Your Workplace There is no point in debating the benefits of technology in the workplace. From email to project sharing software, cloud access to remote connectivity, its obvious businesses are better off with technology than without. But, differing ages, perceptions and comfort levels lead to workplace issues and clashes when technology Read the full article…

Understanding the Positive and Negative The term “silence is golden” definitely wasn’t created in the workplace; “silence is uncertain” is a more appropriate label when it comes to work environments. It is important to understand why silence is happening and what is behind it when it is used as a workplace communication tactic. An interesting Read the full article…

When communication blows up due to misinterpretation Communication is a straightforward activity we engage in daily. Effective, efficient and correctly interpreted communication is needed in the workplace. It facilitates information sharing to create better: performance and decision making; direction of details and requests for clarity; education; and feedback on success with tasks and responsibilities. Despite Read the full article…

Ability is Key for Employee Success Employees make mistakes. It’s part of being human, but problem behaviours like lateness, dodging responsibility and not making work a priority while at work aren’t just mistakes. These are performance issues that need to be corrected immediately. Allowing certain problems to continue only sends the message of a lax Read the full article…

Understand the differences between team building and alignment Managers commonly seek out “team building” sessions for their staff. They want a fix for low morale, falling productivity, strained working relationships and tension; but team building is not the key to better productivity and team interaction. What is needed is team alignment. Team building – a Read the full article…

In business of all types and sectors, the expectation of employees is pretty straight forward, yet the results received seem to come in threes.  These are really three measures or descriptors of how an employee preforms and each one is distinct. The first level is bronze (aka minimal requirements met).  These employees have the knowledge, Read the full article…

It would be great if a formula was developed to balance teams and individuals perfectly.  This calculation would prescribe ideal ratios for optimal team collaboration versus personal time for productivity and individual specialties. Depending on what books you have read lately, there is no shortage of suggestions, opinions or recommendations for the “perfect team solution”.  Read the full article…

Traditionally, training sessions and professional development are implemented on an annual basis.  Most companies have a budget line that allows for a facilitator or trainer to provide a 2 hour, half day, full day or 2 day training session to improve employee skills, abilities or build the team. This type of training is common and Read the full article…

The Most Effective Employee Training Can Be Self-Awareness, Not Just New Theory & Models I recently worked with a service company that wanted me to spend many hours training their managers. They called me because there were a high number of grievances and increased absenteeism. They pointed the finger at difficult staff members and wanted Read the full article…

As a consultant, trainer and speaker I travel extensively and spend many hours in airports and airplanes.  My husband and I also travel a lot to find sun, warmth and golf.  Recently we became the proud parents of a white, fluffy puppy – a 4.5 lb Maltese who has a great temperament, personality and high Read the full article…