Culture is similar to balance – it is hard to achieve when it is not clearly defined.  If 10 people were asked what they think workplace culture is, you would probably hear 10 different answers.  Add to that the different perspectives that would come from front line staff, supervisors, senior managers and executives. If you Read the full article…

In a recent personal experience, I was witness to the services provided in a USA hospital.  Albeit a stressful and unplanned visit for my family member, the care and service received at the hospital was impressive. I write this article not as a personal story but from the perspective of a consultant who helps companies Read the full article…